Q: Warranty
All machines over 4kgs:
1 year for the main machine, 3 months for spare parts.
Lower than 4kgs: 3 months.
Q: Is Safe to Order Here?
Yes, we have over 10 years of experience, we sell to America, Canada, Europe, Japan and Australia.
If you have any questions just contact me via email or WhatsApp freely, happy to help you.
Q: Do I Have a Coupon For the Order?
Yes, we can do discounts or send free gifts according to the order amount, more order the better price
Q: How Long Is Shipping?
After we ship, 3-7 working days can arrive
Q: Do You Offer Manual And Video?
Yes, we have a manual and video for operation, after you place an order we will send you via email.
Q: What Special Service Do You Offer?
We can do drop shipping and wholesale, contact me if you are interested
Q: Do You Do Customized?
Yes we can do customized machine and private logo
Q: Do You Do Financing?
We accept full payment and then arrange the order
Q: How To Follow My Order After Payment?
We will send an email to you about the shipping time, and tracking after you place the order
Q: Should I Need To Pay Attention After Getting The Package?
Yes, firstly, please check the item to confirm it well before you sign it. If the item is damaged, can get compensation from the shipping company and contact us also.
Q: Customs Fee
Because all country duties/taxes are different, all our price is not including destination import taxes. Please note that.
Q: How to Return?
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return,
- Your item must be unused and in the same condition that you received it.
- It must also be in the original packaging.
- The buyer pays for return shipping.
When we get the item returned and checked with no problem, refunds will be arranged within 2 working days.
